Fluex

Fluex - Terms of Use

Last updated: 2026-07-31

Introduction

We are HELLO USA INC, doing business as Fluex (“Company,” “Fluex,” “we,” “us,” or “our”), a company registered at 108 West 13th St, Wilmington, DE 19801, United States.

We operate the Fluex website (https://fluex.app), mobile applications, and related services that link to these Terms of Use (the “Terms”) (collectively, the “Services”). Fluex is a crypto quantitative research and trading platform that provides AI-assisted research, strategy tools (including backtesting and paper trading), live strategy deployment, non-custodial embedded wallets, and perpetual contract trading interfaces.

You can contact us by email at support@fluex.app.

These Terms constitute a legally binding agreement between you (“you” or “User”) and HELLO USA INC concerning your access to and use of the Services. By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must discontinue use immediately.

Our Privacy Policy is incorporated into these Terms by reference.

We may update these Terms from time to time. The “Last updated” date reflects the most recent revision. Material changes will be communicated in-app or by email with reasonable advance notice where practicable. Continued use after an update constitutes acceptance of the revised Terms.

You must be at least 18 years of age to use the Services.

1. Our Services

Fluex may provide, among other things:

We may add, modify, or discontinue features at any time. Nothing in the Services constitutes investment advice, financial advice, or a solicitation to buy or sell any asset.

2. Artificial Intelligence Disclaimer

You are interacting with an AI system, not a licensed human financial adviser, broker, or investment professional. AI-generated content, analysis, suggestions, and strategy commentary are informational only and may contain errors, omissions, outdated information, or bias.

You are solely responsible for evaluating AI outputs before acting. All trading decisions—including those related to automated strategy trading—are at your own risk. Backtest and paper-trading results are research tools based on historical or hypothetical scenarios and do not represent future live performance. Fluex does not guarantee accuracy, reliability, or profitability of any AI output or strategy.

3. Wallet Architecture

3.1 Non-custodial embedded wallets

When you first form a genuine trading intent (e.g., deploying a strategy), Fluex may provision a non-custodial embedded Main Wallet via Privy. The Main Wallet holds funds and serves as the gateway for deposits, withdrawals, and transfers to Strategy Wallets. Full private keys are held by Privy via MPC/TEE mechanisms and do not appear in complete form on our servers. We hold a server authorization key and may request signatures only within your authorization and applicable Privy Policy limits.

3.2 Strategy Wallets

For live perpetual and strategy services, Fluex may provision a distinct Strategy Wallet each time you deploy a strategy. Each Strategy Wallet is a distinct on-chain address used for trading on a supported Perpetual DEX. Strategy funds are isolated in principle: losses in one Strategy Wallet do not automatically affect funds in your other Strategy Wallets or Main Wallet (subject to market and protocol risk).

3.3 Ownership and key access

You retain beneficial ownership of assets in your Main Wallet and Strategy Wallets. Fluex does not commingle your assets with its own corporate funds. To operate the Services, we may request signatures via Privy to execute trades, modify positions, and perform other actions you authorize, including automated strategy trades. We will use such access only within the scope of your authorization and the functionality of the Services, and will not move funds outside that scope.

When in-app private-key export becomes available, you may export the controlling private key and obtain an independent copy. Until you export, you rely on Fluex’s and Privy’s security practices. After export, security of that key is solely your responsibility. Fluex cannot recover lost or compromised exported keys.

3.4 No interest

Funds held in your wallets do not earn interest or yield unless Fluex explicitly offers and you separately enroll in an interest-bearing product.

3.5 Third-party wallet infrastructure

Embedded wallet infrastructure is provided by Privy or other third parties. Fluex bears no liability for service interruptions, security incidents, or loss of assets arising from the acts or omissions of any underlying wallet infrastructure provider, provided Fluex has exercised reasonable care in its selection and oversight of such provider.

4. Perpetual Contract Services

4.1 Nature of the service

Fluex provides a user interface and order-routing layer that connects to one or more decentralized perpetual futures exchange protocols (“Perpetual DEX”). The Services currently connect primarily to Hyperliquid. Fluex may integrate additional Perpetual DEXs in the future. Fluex is not the operator of any Perpetual DEX, does not control their smart contracts or validators, and does not guarantee availability, performance, or security of any Perpetual DEX network.

4.2 Relationship with Perpetual DEX protocols

Each integrated Perpetual DEX is a decentralized, permissionless protocol. Transactions submitted through the Services are executed by that protocol’s infrastructure and are not subject to reversal or modification by Fluex once broadcast. Fluex does not act as a counterparty, market maker, or liquidity provider in your trades.

4.3 Risk disclosure

Perpetual futures are leveraged derivatives and involve substantially higher risk than spot assets, including leverage risk, liquidation risk, funding rate risk, liquidity risk, protocol risk, oracle risk, and network risk.

You may lose your entire deposit. Past performance is not indicative of future results. Fluex does not guarantee any profit.

4.4 Margin and irreversibility

You are responsible for managing fund allocation across wallets and maintaining adequate margin. Fluex may display margin indicators and send alerts but is not obligated to intervene to prevent liquidation. Confirmed on-chain transactions are irreversible. Fluex cannot reverse, cancel, or modify confirmed on-chain transactions.

4.5 Hyperliquid restricted persons

Where the Services connect to Hyperliquid, the following persons (“Hyperliquid Restricted Persons”) are prohibited from using any feature that routes transactions to or interacts with Hyperliquid:

(a) persons or entities who reside in, are located in, are incorporated in, or have a registered office in the United States of America or Ontario, Canada;
(b) persons or entities who reside in, are located in, are incorporated in, or have a registered office in jurisdictions subject to applicable economic and trade sanctions or export control laws; and
(c) citizens of any such restricted territory, regardless of current residence (as applicable under protocol rules).

You represent and warrant that you are not a Hyperliquid Restricted Person and that your use of perpetual features complies with Hyperliquid’s and your jurisdiction’s applicable laws.

5. Automated Strategy Trading (Live Deployment)

5.1 Description

Automated strategy trading allows you to authorize Fluex’s system to autonomously execute trades on your behalf within a specified Strategy Wallet in accordance with a selected strategy, without requiring manual approval for each individual trade.

5.2 Authorization

To activate automated strategy trading, you must: (a) select or confirm a Strategy Wallet; (b) select an applicable strategy; (c) review and acknowledge parameter settings; and (d) provide explicit consent via the in-app authorization flow. Your authorization grants Fluex a scoped, revocable mandate to execute trades, modify positions, and manage margin within the designated Strategy Wallet. This mandate does not extend to withdrawals to external addresses. You may revoke it at any time.

5.3 Scope, monitoring, and revocation

Automated strategy trading operates strictly within selected strategy parameters. Fluex does not guarantee any particular outcome, profit target, or loss limit. You remain responsible for monitoring your wallets, positions, margin, and execution logs. Revocation takes effect as soon as technically practicable; trades already submitted to the underlying protocol cannot be cancelled by Fluex.

5.4 Official and user-generated strategies; challenges

Official Strategies are developed and published by Fluex with no guarantee of profitability. User-Generated Strategies (when available) are created by third parties; Fluex does not endorse, verify, or guarantee them. If you participate in challenges or leaderboards, related performance data may be publicly displayed per event rules.

6. Access, Accounts, and Prohibited Conduct

6.1 License

Fluex grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial purposes, in accordance with these Terms.

6.2 Account security

You must register using a valid email address or a supported third-party account (e.g., Apple, Google). You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of any unauthorized access.

6.3 Prohibited uses

You may not use the Services to:

6.4 Mobile application license (App Store / Google Play)

If you obtain the App from Apple App Store or Google Play (each an “App Distributor”): (1) the license is limited to use on devices you own or control, in accordance with the App Distributor’s usage rules; (2) App Distributors have no obligation to provide maintenance or support for the App; (3) in the event of failure to conform to any applicable warranty, you may notify the App Distributor, which may refund the purchase price (if any) in accordance with its policies, and to the maximum extent permitted by law the App Distributor has no other warranty obligation; (4) you represent that you are not located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country, and are not listed on any U.S. government list of prohibited or restricted parties; and (5) App Distributors are third-party beneficiaries of this mobile application license section and may enforce it against you.

7. Deposits, Withdrawals, and Fees

Supported deposits are limited to networks and assets explicitly listed in the Services. Unsupported deposits may be permanently lost. Funds are held in on-chain non-custodial wallets in which you retain beneficial ownership. Withdrawals are subject to network conditions and security checks; confirmed blockchain transactions are irreversible. Fluex may temporarily freeze or delay transactions in response to suspected fraud, security incidents, or legal requirements.

Subscription fees are charged upfront each billing cycle and are non-refundable unless required by applicable law or by App Store / Google Play refund rules. Transaction fees, including those charged by the underlying Perpetual DEX, are displayed in-app before order confirmation where practicable. You are solely responsible for all taxes arising from your use of the Services.

8. Subscriptions, Credits, and Refunds

Subscriptions renew automatically unless you cancel or downgrade before the end of the current billing cycle through the applicable store or in-app settings. When Credits are fully consumed, conversational AI, deep research/insights, and other Credit-consuming features may be paused until the next billing cycle, an upgrade, or purchase of Top-Up Credits. Order placement itself does not consume Credits. Automated strategy trading is not paused solely due to Credit exhaustion, but may be suspended if your subscription lapses or your account is restricted.

Top-Up Credits are non-refundable unless required by law. Purchases via Apple App Store or Google Play are also subject to the applicable store’s terms and refund policies. We do not provide direct refunds for store-processed purchases except as required by law or store rules.

9. Risk Notice

Cryptocurrency markets are highly volatile and speculative. Perpetual futures trading involves leverage and a heightened risk of total loss, including automatic liquidation. AI suggestions and automated strategies are informational tools, not investment advice, and do not guarantee any outcome. Backtests and paper trading are research tools and not guarantees of live profitability. Past performance is not indicative of future results. Commit only funds you can afford to lose entirely.

10. Geographic Restrictions

The Services are not available to persons who reside in, are located in, are incorporated in, or have a registered office in: Mainland China; Iran; Cuba; North Korea; Syria; the Crimea, Donetsk, and Luhansk regions of Ukraine; or any other jurisdiction subject to comprehensive economic sanctions administered by the United Nations, OFAC, the European Union, or the United Kingdom. Additional restrictions apply to perpetual features as set forth in Section 4.5.

By using the Services, you represent that you are not a Restricted Person and that your use complies with all applicable laws in your jurisdiction.

11. Intellectual Property; User Content

Fluex and its licensors retain all rights in the platform, software, AI models, branding, content, official strategies, and other materials comprising the Services, excluding your own prompts and uploaded data. You are granted no rights except the limited license in Section 6.1.

Prompts, uploads, and trading instructions you submit remain your property. You grant Fluex a non-exclusive, royalty-free, worldwide license to process your data solely for operating and improving the Services, as described in our Privacy Policy. Feedback you voluntarily submit may be used by us without obligation to compensate you.

12. Limitation of Liability and Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

TO THE FULLEST EXTENT PERMITTED BY LAW, HELLO USA INC’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD 100).

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

Without limiting the foregoing, we bear no liability for: losses from authorized automated strategy trading; liquidations; Perpetual DEX failures or exploits; blockchain outages or forks; your failure to monitor wallets or maintain margin; unauthorized access resulting from your failure to secure credentials; or acts/omissions of third-party wallet infrastructure providers.

13. Indemnification

You agree to defend, indemnify, and hold harmless HELLO USA INC and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (1) your use of the Services; (2) your breach of these Terms; (3) your violation of any law or third-party rights; or (4) your content or trading activity.

14. Termination

You may stop using the Services and withdraw available funds at any time. We may suspend or terminate your account without prior notice if you breach these Terms, pose a security or legal risk, or if required by law. Upon termination, you remain responsible for outstanding obligations, including fees and open positions. Provisions that by their nature should survive—including Sections 9, 11, 12, 13, 15, and this Section 14—remain in effect.

15. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Subject to any mandatory consumer protections that cannot be waived, you agree that the state and federal courts located in Delaware shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, and you consent to personal jurisdiction in such courts.

You agree to bring claims only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding, to the fullest extent permitted by law.

16. Service Interruptions; Forks and Airdrops

We bear no liability for losses caused by scheduled or unscheduled downtime, blockchain failures, node outages, third-party interruptions, or force majeure events. Our ability to support fork-derived or airdropped assets depends on underlying infrastructure and product support decisions; we make no guarantee of support.

17. Electronic Communications

Visiting the Services, sending us emails, and completing in-app forms constitute electronic communications. You consent to receive electronic communications from us, and agree that electronic agreements, notices, and records satisfy any legal requirement that such communications be in writing.

18. Miscellaneous

These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Services. Our failure to enforce any provision is not a waiver. If any provision is held unenforceable, the remaining provisions remain in effect. We may assign our rights and obligations. There is no joint venture, partnership, employment, or agency relationship created by these Terms. Headings are for convenience only.

19. Contact

Company: HELLO USA INC (doing business as Fluex)
Address: 108 West 13th St, Wilmington, DE 19801, United States
Email: support@fluex.app
Website: https://fluex.app